Terms and Conditions

You will be asked to confirm that you have read and understood the terms and conditions by ticking the box at the checkout each time you place an order with us. Should you have any questions relating to our terms and conditions prior to placing an order, please contact us via our contact form or email [email protected] and we will endeavour to respond as soon as possible.

Ownership

This website and domain is owned by Doodle's Dinner Ltd and is operated by Dapper Doodles. Doodle's Dinner Ltd is a company registered in England, company number 13328683. Our registered address is Wellington House, 273~275 High Street, London Colney, St Albans, Hertfordshire AL2 1HA. Dapper Doodles is a trading name of Doodle's Dinner Ltd
The copyright and all other intellectual property rights on and related to this website as well as any or all the material on this website are either owned by us or we have the permission of the owner to use the material.
The copying of either this website and/or any of of the material contained on this website for distribution or for any commercial or business use is not permitted without our prior written consent.

Website information

Occasionally errors, interruptions and delays may occur due to the nature of the internet.
Please report any faults to our customer services via our Contact Form or email [email protected]
While we do our very best to ensure that product information, descriptions, images, size or breed guides are up to date, there may be occasions where a manufacturer has changed their information and this has not yet been updated in the information on the product page. Please always refer to the product packaging upon receipt of your order for the most up to date information.

Your account

You are responsible for maintaining the confidentiality of your account and password information. You agree to accept responsibility for any activity that happens through your account. Please inform us immediately if you have any reason to believe that your account is being used by anyone else.
Please ensure that the details you provide on registration are correct.
Please update your personal details in the ‘my account’ section on the website as and when required.

Ordering & Pricing

When you place an order on our website you will receive an email from us acknowledging your order. Please check that the information in the email is accurate and let us know immediately if there are any errors.
Where you have used a promotional code to obtain a discount off the price of your order, acceptance of this order is subject to us verifying that the code has been issued to you personally and that you have complied with all the terms of the offer and qualify for the promotional code. If the code has not been issued to you for your personal use, or you do not qualify for the promotion, the price of the order will be adjusted. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
The price of any goods will be as quoted on the website, except in cases of obvious error. Subject to the condition below, in the event of obvious inaccuracies in the prices quoted on the website, we reserve the right to cancel any orders placed by you in relation to the inaccurate prices.
Whilst it is our intention to keep the website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you with the correct details prior to accepting your order. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
Prices are liable to change at any time, these changes will not affect orders which we have already received.
Payment for all goods, either by credit or debit card, will be taken from your card via Stripe at the time you place your order. Any payment made to us will be refunded to the original payment method if we cannot fulfil your order.

Delivery

Orders under £60 - £4.99 (Isles & Highlands, surcharges apply and will be notified once an order has been placed)
Orders over £50 - Free (Isles & Highlands, surcharges apply and will be notified once an order has been placed)

Your order will be shipped using Royal Mail. Any items sent directly from the manufacturer may be sent in separate parcels and via other delivery methods.

Any liability for non-delivery of your order shall be limited to replacing the goods within a reasonable time. We cannot be held liable for any delays.
Notification of goods received damaged or incomplete must be made to us within 24 hours of delivery.
Notification of non-delivery must be made within 5 days of order being placed.
If you supply us an incorrect or incomplete delivery address that means we are unable to arrange collection from us or delivery, we may treat the order as cancelled.
Where orders have been dispatched by us and incorrect/incomplete delivery details result in a non-delivery and the order being returned to our premises, we will refund the price of your order but shall be entitled to keep the amount you paid for delivery, plus any return carrier charges we may be liable for.
We use your mobile number and/or email address (provided by you) to enable DPD or Royal Mail to send you delivery notifications, or in the event they need to contact you regarding delivery of your order.

Returns/Refunds

You may cancel any contract between us at any time within 14 days, beginning on the day you received the goods. In this case, you will receive a full refund of the price paid for the goods once they have been returned in the same condition as they arrived. This is in addition to your statutory rights. If you are unhappy with the goods you have received or don’t believe that they reflect those you ordered from us please contact us immediately.

Where the goods are not defective, we will process the refund due to you as soon as possible, as long as the goods are returned in the same condition that they were delivered to you in. We will refund the price of the returned goods in full minus the original delivery charge. The cost of returning is non-refundable.
Where the goods are defective, we will examine the returned goods and will notify you of your refund by either telephone or email and we will process the refund due to you as soon as possible normall
Due to health and hygiene reasons, we reserve the right to not refund the cost of any products if they are used or stained or soiled in any way.
Goods returned by you because of a defect will be refunded in full. We reserve the right to only refund reasonable return carriage costs.
Please ensure that you return goods to us within 14 days of your cancellation of the order. This does not affect your statutory rights if the goods are faulty or not as described.
In cases of returns of non-defective goods, we may also reduce the amount of money refunded to you where you have used the goods beyond the handling that is necessary for you to make sure the goods are as you expected, for example the handling you would do in a shop. This is in accordance with your statutory rights.
Unless we have agreed otherwise, we will refund any money received from you using the same method originally used by you to pay for your order.
All returns please email [email protected] for a returns form and return address. No refunds will be given unless we have received a completed returns form prior to return and the goods have been delivered to the correct returns address.

Payment

Your obligation to pay the price for the goods and services received shall become binding on acceptance by us of your order.
Payment shall not be deemed to have taken place until we can confirm receipt of cleared funds.
All payments due under the contract shall be made in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise.

Vouchers & discount codes

Vouchers can only be redeemed against goods purchased online from our website.
No voucher or code said to have been used online will be accepted unless the voucher number is entered in the indicated box at check out.
No voucher or code will be accepted for use after the expiry date stated.
Vouchers may only be redeemed against the goods or promotion stated on it.
No voucher may be exchanged in whole or in part for cash.
A voucher may only be exchanged for goods of equal or higher price than the face value of the voucher.
A voucher may not be used if you are already receiving a pre-agreed discount on the price of the goods.
Use of a voucher by you is subject to our verifying that the voucher has been issued to you and that you have complied with all the terms of the voucher. If the code has not been issued to you or you do not qualify for the promotion, the payment required for the goods will be adjusted accordingly notwithstanding any confirmation you may receive.
Any refund of goods or services paid for using vouchers will be refunded with vouchers.
Vouchers that have been photocopied, damaged, tampered with or lost will not be accepted.
A voucher is non-transferable, cannot be resold and has a cash value of 0.001p.

Beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

strikes, lockouts or other industrial action
local and or national lockdowns
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
fire, explosion, inclement weather, including storms, flood, earthquake, subsidence, epidemic or other natural disaster
inability of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
impossibility of the use of public or private telecommunications networks, or
systems affected because of computer hacking or virus
the acts, decrees, legislation, regulations, or restrictions of any government

Our performance under any contract between us is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will endeavour to bring the Force Majeure Event to a close or to find a solution by which our obligations under any Contract between us may be performed despite the Force Majeure Event.